FAQ

Some questions we are regularly asked. If you’re query is not answered here please contact us on +353 1 8157348.

1. What if I need to cancel my appointment?

At times it may be necessary for you to cancel your salon appointments. Please notify us 24 hours in advance to avoid being charged 50% of the cost of your treatment or package, unless the reason for cancellation is deemed to be of a serious nature. All bookings of over one hour, we require a 50% deposit payable by credit card; this is fully refundable if we receive a minimum of 24 hours cancellation. Clients who do not arrive for an appointment and have not called to cancel before hand, may be liable to a 100% charge.
We really appreciate that things happen to us all and cancellations are sometimes inevitable. However, we would ask you to help us give you and all of our clients the best possible service.

2. How early should I arrive?

To enjoy the full value of your salon experience, we suggest that you arrive a minimum of 10 minutes prior to your first appointment to allow us time to familiarise you with our facility. Arriving late will shorten the precious minutes of your salon treatment. Remember, your treatment will end on time so that our next client isn’t delayed, regardless of how late you start.

3. Is tipping appropriate?

The most important thing is that you enjoyed your treatment however your therapist appreciates gratuity, if you are especially pleased with your treatment.

We really hope you enjoy your So Belle Castleknock experience and we are very interested to hear your feedback. All suggestions and comments are welcome. Please email us at [email protected].

Thank you for choosing So Belle Castleknock.